Refund policy

Return and Refund Policy
A. THE PARDVISION 30-DAY RETURN PROGRAM — BUY WITH CONFIDENCE
A qualifying product bought directly from www.pardvision.com may be returned within 30 days after the original delivery date shown by carrier tracking.
This voluntary program is intended to let customers purchase with confidence. It does not replace or reduce mandatory consumer rights, and it is separate from the Limited Warranty used for covered defects in materials or workmanship.
B. WHAT AN ORDINARY RETURN MUST INCLUDE
A standard return must come back unused and in new condition, with the original packaging and all included accessories, manuals, tags, protective materials, and other contents. A valid direct-order number or invoice is required.
We examine returned merchandise after it arrives. A return that does not satisfy these conditions may be subject to an appropriate partial refund, restocking charge, or denial as explained below.
C. ITEMS OUTSIDE THE VOLUNTARY RETURN PROGRAM
Unless law requires otherwise, ordinary returns are not available for:
•    final-sale or clearance items identified as such when purchased;
•    personalized or custom orders;
•    opened software and digital downloads;
•    gift cards;
•    opened consumables, including batteries; or
•    opened hygiene-sensitive products when resale would be inappropriate.
Damage caused by misuse, improper handling, prohibited export activity, or customer alteration is not a qualifying change-of-mind return.
These exclusions do not cancel a separate Limited Warranty claim or a non-waivable statutory remedy that otherwise applies to a defective product.
D. RMA PROCESS AND CUSTOMER RETURN SHIPMENT
1. Ask for Authorization
Submit an RMA request through the PardVision Contact Us page or by phone at 775-815-4319 before the 30-day period expires. Include the order number, reason for return, and relevant photographs. We normally respond within 2 business days.
Do not ship an ordinary return until the RMA is approved unless we give different written instructions.
2. Follow the RMA Instructions
Once an RMA is approved, securely package the return and include any identification requested in the approval. Use a trackable carrier such as UPS, FedEx, USPS, or an equivalent Canadian service, and insure the package for its full value.
Ship authorized returns to:
PardVision Returns Team
3500 Lakeside Ct., Suite 101, Room 122
Reno, NV 89509
The customer bears the risk of loss or transit damage until the authorized returns location receives the package.
3. Who Pays to Send It Back
The customer pays return freight unless we direct the product through this Return Policy because we shipped the wrong item, we authorize a defective-device return, or applicable law requires us to pay.
Original shipping fees are non-refundable.
E. INSPECTION AND REFUND TIMING
We generally complete the return inspection within 5-7 business days after receipt.
Once a return is received and approved, the authorized refund is issued to the original payment method within 10 business days. A bank or card issuer may need additional time to post the credit.
The refundable amount is based on the product price, with sales tax refunded where law requires. Original shipping fees remain non-refundable.
F. RESTOCKING, PARTIAL REFUNDS, AND DENIAL
If a return is accepted even though it does not fully meet the condition requirements, but the product is still reasonably resaleable, we may apply a reasonable restocking charge of up to 20% of the product price.
That 20% ceiling applies only to the restocking fee. It does not force Optimax LLC to accept merchandise that is materially used, altered, damaged, incomplete, missing identifying information needed for eligibility verification, or otherwise non-saleable. Such a return may be denied where law permits.
Damage, missing contents, or other non-compliance can also support an appropriate partial refund or denial under applicable law.
G. FREE GIFTS, PROMOTIONAL ITEMS, BUNDLES, AND KITS
If a returned purchase included a complimentary accessory, free gift, or promotional item, that item must also be returned unless we approve otherwise in writing. When the promotional item is retained, used, damaged, or incomplete, we may deduct its stated promotional value or then-current retail value from the refund where permitted by law.
A product sold as part of a bundle, kit, package, or promotional set should normally be returned with the complete set. We do not accept a partial bundle return unless we approve it in writing. If a partial return is approved, the refund may be recalculated to reflect retained items and any bundle or promotional discount that was applied to the original purchase.
H. DEFECTIVE ITEMS
Manufacturing-defect claims are normally evaluated under the PardVision Limited Warranty. We can choose to authorize a direct return instead when appropriate, including for a wrong-item shipment or another situation where direct return handling is more suitable, subject to mandatory consumer law.
I. CANADIAN RETURNS
An ordinary return under this policy must originate from a U.S. or Canadian address. We do not accept voluntary returns sent from outside those countries.
Canadian customers are responsible for complying with the customs and shipping procedures that apply when returning merchandise, including customer-provided paperwork reasonably required for the return.
J. BULK, RESELLER, AND ABUSIVE RETURN ACTIVITY
Multi-unit or other orders reasonably believed to be for resale may be restricted or excluded from this voluntary return program at our discretion, subject to applicable law.
We may deny returns or future purchases when we reasonably identify return fraud, materially false information, repeated abuse, or an attempt to circumvent this policy.
K. FUTURE CHANGES AND CONTACT
We may revise this policy for future transactions. A later version will not retroactively reduce rights attached to an existing order where applicable law prohibits that result.
For order, shipping, or return support, use the Contact Us page at www.pardvision.com or call 775-815-4319 (Monday-Friday, 9 AM - 5 PM PST).