Warranty Policy

Effective Date: September 11, 2026
1. QUICK COVERAGE SUMMARY
Optimax LLC provides the following written warranty periods for eligible PardVision observation products purchased from www.pardvision.com or an authorized PardVision dealer in the United States or Canada:
•    Digital night-vision monoculars and binoculars: 2 years.
•    Thermal-imaging monoculars and binoculars: 3 years.
•    Selected thermal observation products: 5 years when the enhanced-program requirements are satisfied.
•    Accessories such as mounts, adapters, chargers, IR illuminators, straps, and similar accessories: 6 months.
•    Batteries and other consumables: 3 months.
Unless the enhanced program states otherwise, coverage begins on the original retail purchase date shown on valid proof of purchase.
This written warranty does not reduce rights that applicable consumer law makes non-waivable.
2. WHICH THERMAL PRODUCTS RECEIVE 5 YEARS
The enhanced 5-year program applies only to thermal monoculars, binoculars, or other thermal observation models that PardVision expressly identifies as eligible on an official product page, warranty-registration page, or other official material.
To receive the enhanced term, the eligible product must be purchased on or after January 1, 2025 and registered through the PardVision Warranty Registration process within 30 days after purchase.
If the otherwise eligible product is not registered within 30 days, it receives the standard 3-year thermal warranty instead.
The enhanced program does not increase the warranty term for digital night vision, accessories, batteries, consumables, or a thermal model that PardVision has not designated as eligible.
3. WHAT COUNTS AS A COVERED DEFECT
Coverage applies to a defect in materials or workmanship that appears during the applicable warranty period while the product is used normally and in accordance with its manual, safety information, and published operating specifications.
We may require reasonable troubleshooting and evidence before deciding whether a reported condition is covered.
4. CONDITIONS THAT ARE NOT COVERED
The warranty does not apply to damage or failure attributable to:
•    accident, abuse, misuse, neglect, or improper handling;
•    unauthorized disassembly, modification, repair, or service;
•    liquid, impact, storage, temperature, or environmental exposure outside the published limits;
•    normal wear, finish wear, scratching, or cosmetic deterioration that is not the result of a covered defect;
•    use of a third-party accessory or firmware not approved by PardVision, but only where that use causes or contributes to the claimed damage or failure;
•    setup, calibration, charging, maintenance, or operation contrary to instructions, to the extent it causes or contributes to the reported problem;
•    removal, alteration, or defacement of a serial number or identifier when it materially prevents warranty verification;
•    loss or theft;
•    purchase from an unauthorized seller or outside the United States or Canada; or
•    export, re-export, transfer, or use that violates applicable U.S. export-control law, including ITAR where applicable.
Damage arising from conditions outside the product’s intended observation use or published operating limits is also outside this warranty.
5. PARDVISION CHOOSES THE WARRANTY REMEDY
Once we verify a covered claim, Optimax LLC may choose to repair the unit at no charge using new or refurbished parts or to replace it with a new or refurbished product that is identical or functionally equivalent.
When the original model is unavailable or discontinued, we may provide a current comparable model that we reasonably determine supplies equivalent functionality.
You do not pay a price difference merely because the identical, equivalent, or comparable replacement selected by PardVision has a higher current MSRP than the original product. Conversely, a replacement with a lower MSRP does not create a cash-refund or credit entitlement.
If you ask for an upgrade or different product beyond the warranty remedy and we agree to provide it, you may have to pay the applicable price difference.
A repair or replacement does not restart the warranty period unless applicable law requires that result. The repaired or replacement unit remains covered for the unused balance of the warranty period that applied to the original product.
6. WHAT WE NEED TO REVIEW A CLAIM
A claimant should be prepared to provide valid proof of purchase, serial number, a detailed description of the issue, photographs or video when useful, troubleshooting information, and proof of registration when claiming the enhanced 5-year term.
We may request other reasonable information needed to verify eligibility, diagnose the problem, or determine whether an exclusion applies.
7. STARTING SERVICE AND RECEIVING AN RA
Begin through the PardVision Contact Us page at www.pardvision.com or call (800) 986-4370 (Mon-Fri, 8 AM-4 PM PST). Do not mail a warranty product until PardVision issues a Return Authorization (RA) or gives other written shipment instructions.
After an RA is issued, securely package the product and send it prepaid and insured to:
PardVision Warranty Department
3500 Lakeside Ct., Suite 101, Rooms 122-124
Reno, NV 89509
Attention: Warranty Repairs - RA# XXXXX
8. HOW TO PREPARE A PRODUCT FOR SERVICE
Send the product prepaid and insured and package it securely with all original accessories.
Back up any photographs, recordings, settings, or other information you need before shipment, and remove removable storage unless we specifically request it. Service can involve reset, firmware work, component replacement, or replacement of the entire unit and may erase locally stored information.
To the maximum extent permitted by law, Optimax LLC is not responsible for customer data that was not independently backed up.
Canadian customers are responsible for applicable customs, import, export, and carrier procedures when sending a product for service.
9. EVALUATION AFTER RECEIPT
After the authorized service location receives the product, we determine whether the issue is covered. An approved claim proceeds to the repair or replacement remedy selected by PardVision.
If the condition is not covered, we may contact you with available non-warranty options. We do not perform chargeable non-warranty work without customer authorization.
10. WHO PAYS SHIPPING DURING WARRANTY SERVICE
The customer pays the cost of sending the product to PardVision and bears the risk of loss or damage until the authorized service location receives it.
For an approved claim, PardVision pays standard ground return shipping within the contiguous United States.
For Canada, PardVision selects the return-shipping method appropriate for the destination and applicable shipping requirements. Unless law requires otherwise, the customer remains responsible for customs duty, taxes, brokerage, and other import-related charges.
Expedited return service and return delivery to Alaska or Hawaii may involve additional charges.
We are not responsible for inbound loss or damage before receipt or for delay caused by customs clearance, import requirements, carrier operations, or another event outside our reasonable control, subject to applicable law.
11. ESTIMATED SERVICE TURNAROUND
Our target is to complete a warranty repair or replacement within 15 business days after receipt. During peak periods or parts shortages, the process may extend to 30 days.
These timeframes are estimates. Diagnosis, product condition, parts supply, customs processing, and shipping can affect completion time. Status information may be provided electronically.
12. LIMITS OF THE WARRANTY REMEDY
Subject to mandatory law, the warranty remedy is limited to the repair or replacement described in this document.
A replacement may be new or refurbished. A repaired or replacement unit need not be cosmetically identical to the original if it satisfies the applicable functional requirements and is identical, equivalent, or comparable as reasonably determined by PardVision.
13. ORIGINAL PURCHASER ONLY
This warranty belongs to the original purchaser and is not transferable unless applicable law requires otherwise.
14. DAMAGES, IMPLIED WARRANTIES, AND LOCAL RIGHTS
To the maximum extent permitted by law, Optimax LLC is not liable under this Limited Warranty for incidental, consequential, indirect, or special damages resulting from use, inability to use, or loss of use of the product.
Some U.S. states do not permit exclusion or limitation of incidental or consequential damages; Canadian provincial or territorial law may also provide non-waivable remedies. Those rules apply where required.
We do not disclaim an implied consumer warranty or condition where the law prohibits such a disclaimer. To the maximum extent allowed, an implied warranty or condition lasts no longer than the applicable written-warranty period. Some jurisdictions do not permit that duration limit.
This Limited Warranty gives you specific rights. Other rights may vary by state, province, territory, or other applicable jurisdiction.
15. GOVERNING LAW AND FUTURE WARRANTY VERSIONS
For U.S. customers, this Limited Warranty is governed by the laws of the State of Nevada, United States, except where applicable law requires another result. Non-waivable Canadian federal, provincial, or territorial consumer rights remain applicable.
We may change the warranty program for future purchases. The version in effect when the product is purchased applies to that product, and a later revision does not reduce warranty rights that have already accrued except where law permits or requires it.
16. WARRANTY CONTACT
For warranty questions or to start service, use the Contact Us page at www.pardvision.com or call (800) 986-4370 (Mon-Fri, 8 AM-4 PM PST).
Service Address:
PardVision Warranty Department
3500 Lakeside Ct., Suite 101, Rooms 122-124
Reno, NV 89509