Privacy Policy

A. WHO IS RESPONSIBLE FOR YOUR INFORMATION

Optimax Technology LLC operates www.pardvision.com and is the business responsible for the personal information described in this notice. In this Privacy Notice, “Optimax,” “PardVision,” “we,” “us,” and “our” refer to Optimax Technology LLC. PardVision is a storefront and brand name, not a separate legal entity.

Our store uses Shopify technology. We currently sell and ship through the Site to customers in the United States and Canada. This notice explains what information we handle when you browse, shop, create an account, request support, submit a warranty request, communicate with us, or otherwise use the Site and related services (“Services”).

B. INFORMATION YOU MAY PROVIDE TO US

Depending on your interaction with PardVision, we may receive:

·         identity and contact details such as your name, email address, telephone number, billing address, and delivery address;

·         account details such as login credentials, saved addresses, preferences, and account settings;

·         order records, including products ordered, order number, purchase history, shipping details, delivery status, cancellations, exchanges, refunds, and returns;

·         payment-related information such as payment method, transaction status, authorization information, and payment confirmation;

·         messages sent to customer service, product-support communications, survey responses, product questions, reviews, and warranty materials; and

·         other information you choose to submit.

Payment-card details may be collected directly by payment processors. Optimax Technology LLC does not need to receive or store your complete card number in order to complete a purchase.

C. INFORMATION COLLECTED FROM YOUR DEVICE OR USE OF THE SITE

When you use the Services, we and service providers may collect technical and usage information such as IP address, browser type, operating system, device type, device or advertising identifiers, network details, pages and products viewed, referring pages, dates and times of access, interactions with the Site, and cookie or similar technology data.

Cookies, pixels, tags, scripts, and comparable technologies may support cart and checkout functionality, authentication, security, preferences, analytics, advertising, marketing measurement, fraud detection, and Site performance.

You can use browser controls and, where available, our privacy or cookie preference tools. Blocking certain technologies can reduce Site functionality.

D. WHERE INFORMATION COMES FROM

We obtain personal information from several sources:

1. Directly from you when you place an order, register, contact us, subscribe, request support, submit a warranty claim, participate in a promotion, or provide content.

2. Automatically through the Site and related technologies when you browse or interact with the Services.

3. From vendors that help us operate the business, including Shopify, payment processors, carriers, fulfillment providers, analytics providers, security and fraud services, customer-support systems, communications services, and marketing providers.

4. From business, advertising, marketing, or technology partners where applicable law permits the receipt of that information.

E. WHY WE USE PERSONAL INFORMATION

We may use personal information to operate the PardVision business and Services, including to:

·         process payment and fulfill orders;

·         arrange shipment, delivery, customs documentation, returns, refunds, exchanges, and cancellations;

·         create and administer accounts;

·         answer questions and provide product, technical, warranty, and after-sales support;

·         detect, investigate, and prevent fraud, abuse, security incidents, unauthorized transactions, and unlawful activity;

·         operate, troubleshoot, secure, analyze, and improve the Site and our products;

·         understand product interest and customer experience;

·         keep transaction, accounting, tax, support, and compliance records;

·         establish, exercise, or defend legal claims and enforce our terms and policies; and

·         comply with lawful requests and legal obligations.

Marketing and Advertising

With your consent, we may use personal information to send promotional communications, recommend products, tell you about offers, personalize marketing, measure campaigns, and provide advertising or promotional content.

You can unsubscribe from promotional email using the link provided in the message. Opting out of marketing does not stop order confirmations, shipping notices, warranty communications, security messages, or other non-promotional service communications.

For Canadian customers, commercial electronic messages are sent subject to applicable Canadian anti-spam requirements, including CASL where applicable.

F. WHEN INFORMATION IS DISCLOSED

We do not sell personal information for monetary consideration. We may disclose information as reasonably needed for the purposes described in this notice.

Shopify and E-Commerce Infrastructure

Shopify provides the commerce infrastructure used by the Site and may process information relating to browsing, checkout, purchases, security, analytics, and other Shopify services. Shopify and its service providers may process information in jurisdictions outside your country of residence.

Payment and Fraud Providers

Payment processors, payment-service providers, and fraud-prevention providers may receive information needed to authorize transactions, reduce fraud, handle disputes, and process payments.

Shipping, Customs, and Fulfillment

Carriers, fulfillment providers, warehouses, customs intermediaries, and logistics providers may receive names, addresses, telephone numbers, order details, and other information required to deliver purchases or handle a return.

Technology and Operational Vendors

We may use vendors for cloud services, hosting, customer support, security, analytics, communications, order management, inventory, warranty operations, and other business functions. They may process information to perform services for us, subject to applicable contractual or legal requirements.

Business and Marketing Partners

Where the law permits, we may work with business and marketing partners for analytics, advertising, attribution, promotions, and related activities. Depending on the technology and jurisdiction, some advertising-related disclosures can be treated as “sharing,” “sale,” or targeted-advertising processing even when no money is paid for the information.

Legal and Corporate Events

We may disclose information when reasonably necessary to comply with law, subpoenas, court orders, or lawful government requests; investigate suspected fraud or illegal conduct; protect persons, rights, property, or security; or establish or defend legal claims.

Information may also be disclosed in connection with a proposed or completed financing, merger, acquisition, restructuring, asset sale, bankruptcy, or other business transaction.

G. UNITED STATES STORAGE AND INTERNATIONAL PROCESSING

Optimax LLC maintains its primary business records and data storage in the United States. Because Shopify and other service providers may operate internationally, personal information can also be accessed, transferred, or processed in Canada or other jurisdictions in connection with the Services.

Privacy laws can differ between jurisdictions. Where applicable law requires safeguards for a transfer, we take reasonable steps designed to provide the required protection.

H. RETENTION

We keep personal information only as long as reasonably necessary for the purpose for which it is used, including order administration, customer service, warranty support, fraud prevention, dispute resolution, contractual enforcement, accounting, tax, legal, and regulatory obligations.

Certain tax records may be retained for 7 years where required or appropriate for tax, accounting, legal, or recordkeeping purposes.

When information is no longer reasonably needed, we may delete, destroy, anonymize, or de-identify it where reasonably practicable and consistent with applicable law. A deletion request does not require us to remove information that the law permits or requires us to keep.

I. SECURITY

We use reasonable administrative, organizational, and technical measures designed to reduce unauthorized access, loss, alteration, or disclosure. Measures may include access controls, security procedures, encryption, or security technologies operated by us or our service providers.

No Internet transmission, online service, or data-storage system can be guaranteed completely secure. We therefore cannot promise absolute security.

J. YOUR GENERAL PRIVACY CHOICES

Depending on your residence and applicable law, you may have rights to request access to information, correction of inaccurate information, deletion, withdrawal of consent where consent is the legal basis, an opt-out from certain processing, or other rights.

We may verify identity and request information reasonably needed to process a privacy request. We do not discriminate against a person for exercising a privacy right protected by law.

K. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have rights relating to access, correction, deletion, data portability, targeted advertising, sale of personal information, profiling, or appeals of a privacy-request decision, depending on the applicable statute.

Where a law requires an appeal process, a request to appeal may be submitted through the same PardVision privacy-contact channel used for the original request, with enough information for us to identify the decision being appealed.

L. CALIFORNIA NOTICE

If the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies to Optimax LLC and your information, California residents may have rights to know or access information, request deletion, request correction, opt out of sale or sharing, and exercise rights regarding sensitive personal information, subject to statutory exceptions.

We do not sell personal information for monetary consideration. Advertising or marketing technologies can nevertheless constitute “sharing” for cross-context behavioral advertising under California law. Where applicable, you can use the privacy preference or opt-out mechanism made available on the Site.

Global Privacy Control

Where applicable law requires it, we recognize a valid Global Privacy Control (GPC) or other legally recognized opt-out preference signal as a request to opt out of the sale or sharing to which that signal applies.

Sensitive Personal Information

We use sensitive personal information only for purposes reasonably necessary to provide the Services, process transactions, secure the business, comply with law, or for other legally permitted purposes. Where California law provides a right to limit a particular use or disclosure, we will honor that right as required.

Authorized Agents and Non-Discrimination

A California resident may use an authorized agent where the law permits. We may verify identity and the agent’s authority. We will not discriminate against a consumer for exercising CCPA rights.

M. CANADIAN PRIVACY RIGHTS

For individuals in Canada, we handle personal information in accordance with applicable Canadian privacy requirements, which may include PIPEDA and applicable provincial privacy legislation.

Depending on the law that applies, you may have rights to ask what personal information we hold, obtain access, request correction, withdraw consent to certain uses or disclosures subject to legal or contractual limits, ask questions about our practices, or make a privacy complaint.

Where processing depends on consent, consent may be withdrawn on reasonable notice subject to legal or contractual restrictions. Withdrawal can affect our ability to provide a product or Service when the information is necessary for the transaction or a legal obligation.

Privacy Accountability

Optimax LLC designates a Privacy Officer responsible for privacy accountability. Questions, access or correction requests, and complaints may be directed to the Privacy Officer through the Contact Us / privacy request channel on www.pardvision.com or using the contact details in Section R below.

We encourage you to contact us first if you have a concern. Depending on the circumstances and applicable law, you may also be entitled to complain to the Office of the Privacy Commissioner of Canada or the relevant provincial privacy regulator.

N. CHILDREN

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16 except as permitted by applicable law. If we learn that information was collected from a child in circumstances where the collection was not permitted, we will take reasonable steps to delete it.

O. THIRD-PARTY SITES AND SERVICES

Links, embedded services, social networks, or third-party applications accessible through the Site may have their own privacy notices and security practices. Optimax LLC does not control the privacy or security practices of an independent third party. Review the third party’s terms before providing information to it.

P. DO NOT TRACK AND GPC

Some browsers send traditional “Do Not Track” (DNT) signals. There is no universally accepted standard requiring a particular response to traditional DNT signals, and we do not treat all traditional DNT signals as legally binding privacy requests.

This does not affect our obligation to recognize a legally valid opt-out preference signal such as GPC where applicable law requires recognition.

Q. CHANGES TO THIS NOTICE

We may update this Privacy Notice to reflect changes in the Services, technology, vendors, business practices, or legal requirements. The Last Updated date will be revised when we publish a new version. If law requires additional notice of a material change, we will provide it.

R. CONTACTING OPTIMAX LLC ABOUT PRIVACY

For privacy questions, rights requests, or complaints, contact the Optimax Technology LLC Privacy Officer through the Contact Us or privacy-request channel available at www.pardvision.com. Please identify the request as privacy-related and provide enough information for us to locate and respond to the request. We may request additional information to verify identity where law permits or requires.
Mailing Address:
3500 Lakeside Ct., Suite 101, Room 122
Reno, NV 89509
United States
Phone: 775-815-4319