Shipping & Return Policy

Optimax LLC operates the PardVision store at www.pardvision.com. The rules below apply to purchases made directly through that store and cover delivery to eligible U.S. and Canadian addresses, order changes, and the 30-day direct-purchase return program.
Dealer purchases follow the dealer’s return rules. Product-defect claims are normally handled under the PardVision Limited Warranty. If a general Site term and this policy address the same shipping or return issue differently, this policy governs that issue to the extent permitted by law.

A. DELIVERY TERRITORY AND PRODUCT-SPECIFIC CANADA RESTRICTIONS
Our normal delivery territory is the United States and Canada, including Alaska and Hawaii for U.S. orders.
A PardVision product is considered eligible for both U.S. and Canadian shipping unless its product page expressly says otherwise. Labels such as “U.S. Only,” “Not Available for Export to Canada,” “Canada Shipping Restricted,” or similar wording mean that the item cannot be sent to a Canadian delivery address.
If a Canada-restricted item is ordered for Canadian delivery, we will email the customer before shipment. We will cancel the restricted item, or the full order when necessary, and refund all amounts paid for the part of the order that was canceled.
An item that is not marked as restricted can still be held, declined, or canceled if a later export classification, sanctions issue, destination concern, end-user or end-use issue, customs requirement, or other compliance rule makes shipment unlawful or inappropriate.
We do not offer this direct shipping program to addresses outside the United States and Canada.
B. HOW ORDERS MOVE FROM CHECKOUT TO THE CARRIER
Payment, Inventory, and Review
Before dispatch, an order may be subject to payment authorization, inventory confirmation, address review, fraud controls, and any export or compliance screening we reasonably consider necessary.
Same-Day Offers
When we specifically advertise same-day shipment for an item or order, the offer applies only if the order clears the conditions above in time for dispatch. Orders placed on weekends or holidays will ship within two business days.
Standard Processing
For an available product, our normal target is to process the order and tender it to the carrier within 1-2 business days. We do not publish an In Stock, Limited Stock, Out of Stock, or estimated lead-time status on every product page.
If stock or processing conditions require more time, we will email you within 48 hours and provide an estimated shipment date. If a stated shipment commitment cannot be met, we will provide any revised shipment information, cancellation opportunity, or refund that applicable law requires.
C. ESTIMATED CARRIER TRANSIT
After the parcel is handed to the carrier, typical transit is:
•    2-5 business days for ground delivery in the contiguous United States;
•    5-10 business days for Alaska or Hawaii using an available ground or priority service; and
•    a variable period for Canada depending on destination, carrier service, customs clearance, and import procedures.
These are estimates, not guaranteed arrival dates. Weather, customs, carrier capacity, holiday volume, government action, and similar events can affect transit.
After the shipment leaves our facility and is tendered to the carrier, Optimax LLC does not accept responsibility for carrier delay. We may nevertheless provide reasonable assistance with tracking inquiries or carrier investigations.

D. CARRIERS, TRACKING, AND SHIPPING CHARGES
We may select UPS, FedEx, USPS, or another suitable carrier based on service availability, destination, package type, and operating needs. Tracking is normally sent electronically after shipment.
For U.S. orders, standard ground shipping is free when the checkout amount is more than $200. Canadian orders do not receive free standard shipping unless the checkout page specifically provides it.

E. CANADA: DUTY, TAX, BROKERAGE, AND CLEARANCE
Domestic U.S. deliveries do not incur customs duty merely because they travel within the United States. Transaction taxes are collected where applicable law requires.
Canadian deliveries can be subject to duty, tax, brokerage, or other import charges assessed by a carrier or governmental authority. Unless checkout expressly says otherwise, the Canadian customer is responsible for those amounts.
The customer must provide accurate information and any documentation reasonably needed for clearance. We are not responsible for extra cost or delay caused by customer information errors, missing customer documents, or the operation of customs and import rules.
F. ADDRESS CORRECTIONS AND PRE-SHIPMENT CANCELLATIONS
Please verify your delivery address before submitting an order. If a change is needed afterward, contact us promptly. We will make reasonable efforts to update an address before shipment, but cannot guarantee a change once processing, compliance review, warehouse fulfillment, or carrier handoff has started. Reasonable costs created by a customer-requested change may be charged where the law permits.
Cancellation requests are handled similarly: contact us as quickly as possible. We will try to cancel before dispatch. Once a package has shipped, an eligible customer generally must use the return process below.
G. WHEN A SHIPMENT IS LATE, MISSING, OR MARKED DELIVERED
For a late parcel, first review the tracking record and contact the carrier when appropriate. We can reasonably assist, but carrier transit times are not guaranteed.
If tracking shows delivery and the parcel is not located, check the delivery address, building or household reception points, parcel lockers, porches, alternate drop locations, delivery images, and other places the carrier may have used. Contact the carrier when appropriate.
We may help investigate a possible loss or misdelivery. Any replacement or refund depends on the facts, carrier findings, this policy, and applicable law.
Loss caused by an address that the customer entered incorrectly or incompletely is not our responsibility, nor are circumstances outside our reasonable control.
H. THE PARDVISION 30-DAY RETURN PROGRAM — BUY WITH CONFIDENCE
A qualifying product bought directly from www.pardvision.com may be returned within 30 days after the original delivery date shown by carrier tracking.
This voluntary program is intended to let customers purchase with confidence. It does not replace or reduce mandatory consumer rights, and it is separate from the Limited Warranty used for covered defects in materials or workmanship.
I. WHAT AN ORDINARY RETURN MUST INCLUDE
A standard return must come back unused and in new condition, with the original packaging and all included accessories, manuals, tags, protective materials, and other contents. A valid direct-order number or invoice is required.
We examine returned merchandise after it arrives. A return that does not satisfy these conditions may be subject to an appropriate partial refund, restocking charge, or denial as explained below.
J. ITEMS OUTSIDE THE VOLUNTARY RETURN PROGRAM
Unless law requires otherwise, ordinary returns are not available for:
•    final-sale or clearance items identified as such when purchased;
•    personalized or custom orders;
•    opened software and digital downloads;
•    gift cards;
•    opened consumables, including batteries; or
•    opened hygiene-sensitive products when resale would be inappropriate.
Damage caused by misuse, improper handling, prohibited export activity, or customer alteration is not a qualifying change-of-mind return.
These exclusions do not cancel a separate Limited Warranty claim or a non-waivable statutory remedy that otherwise applies to a defective product.
K. RMA PROCESS AND CUSTOMER RETURN SHIPMENT
1. Ask for Authorization
Submit an RMA request through the PardVision Contact Us page or by phone at 775-815-4319 before the 30-day period expires. Include the order number, reason for return, and relevant photographs. We normally respond within 2 business days.
Do not ship an ordinary return until the RMA is approved unless we give different written instructions.
2. Follow the RMA Instructions
Once an RMA is approved, securely package the return and include any identification requested in the approval. Use a trackable carrier such as UPS, FedEx, USPS, or an equivalent Canadian service, and insure the package for its full value.
Ship authorized returns to:
PardVision Returns Team
3500 Lakeside Ct., Suite 101, Room 122
Reno, NV 89509
The customer bears the risk of loss or transit damage until the authorized returns location receives the package.
3. Who Pays to Send It Back
The customer pays return freight unless we direct the product through this Return Policy because we shipped the wrong item, we authorize a defective-device return, or applicable law requires us to pay.
Original shipping fees are non-refundable.
L. INSPECTION AND REFUND TIMING
We generally complete the return inspection within 5-7 business days after receipt.
Once a return is received and approved, the authorized refund is issued to the original payment method within 10 business days. A bank or card issuer may need additional time to post the credit.
The refundable amount is based on the product price, with sales tax refunded where law requires. Original shipping fees remain non-refundable.
M. RESTOCKING, PARTIAL REFUNDS, AND DENIAL
If a return is accepted even though it does not fully meet the condition requirements, but the product is still reasonably resaleable, we may apply a reasonable restocking charge of up to 20% of the product price.
That 20% ceiling applies only to the restocking fee. It does not force Optimax LLC to accept merchandise that is materially used, altered, damaged, incomplete, missing identifying information needed for eligibility verification, or otherwise non-saleable. Such a return may be denied where law permits.
Damage, missing contents, or other non-compliance can also support an appropriate partial refund or denial under applicable law.
N. FREE GIFTS, PROMOTIONAL ITEMS, BUNDLES, AND KITS
If a returned purchase included a complimentary accessory, free gift, or promotional item, that item must also be returned unless we approve otherwise in writing. When the promotional item is retained, used, damaged, or incomplete, we may deduct its stated promotional value or then-current retail value from the refund where permitted by law.
A product sold as part of a bundle, kit, package, or promotional set should normally be returned with the complete set. We do not accept a partial bundle return unless we approve it in writing. If a partial return is approved, the refund may be recalculated to reflect retained items and any bundle or promotional discount that was applied to the original purchase.
O. DEFECTIVE ITEMS
Manufacturing-defect claims are normally evaluated under the PardVision Limited Warranty. We can choose to authorize a direct return instead when appropriate, including for a wrong-item shipment or another situation where direct return handling is more suitable, subject to mandatory consumer law.
P. CANADIAN RETURNS
An ordinary return under this policy must originate from a U.S. or Canadian address. We do not accept voluntary returns sent from outside those countries.
Canadian customers are responsible for complying with the customs and shipping procedures that apply when returning merchandise, including customer-provided paperwork reasonably required for the return.
Q. BULK, RESELLER, AND ABUSIVE RETURN ACTIVITY
Multi-unit or other orders reasonably believed to be for resale may be restricted or excluded from this voluntary return program at our discretion, subject to applicable law.
We may deny returns or future purchases when we reasonably identify return fraud, materially false information, repeated abuse, or an attempt to circumvent this policy.
R. FUTURE CHANGES AND CONTACT
We may revise this policy for future transactions. A later version will not retroactively reduce rights attached to an existing order where applicable law prohibits that result.
For order, shipping, or return support, use the Contact Us page at www.pardvision.com or call 775-815-4319 (Monday-Friday, 9 AM - 5 PM PST).